What our clients have shared with us

I was hit from behind at a junction in Ipoh while on my motorcycle. I had no idea how to proceed with a claim against the other driver's insurer. Radzuan explained everything step by step without making me feel rushed. The process was long — about 16 months — but I always knew what was happening. The settlement was fair, and I felt informed throughout.

Motor vehicle claim — March 2025

My mother passed away following a surgery that we believed was handled negligently. I came to Setia Chambers in a very fragile state. Yee Shan was patient with me and never once made the process feel adversarial. She was upfront about how long these things take and did not raise my expectations beyond what was realistic. The matter is still ongoing, but I feel I am in capable and honest hands.

Medical negligence — February 2025

I injured my back at a construction site and was unsure whether SOCSO would cover everything. Nithya attended the medical board hearing with me — I had not expected that level of support. The SOCSO invalidity assessment was revised after her review, and I received a higher benefit rate than initially awarded. Clear, practical, and calm throughout.

Workplace injury — January 2025

My family was involved in a road accident involving a lorry whose driver fled the scene. We were told by others this was almost impossible to claim against. Radzuan knew exactly how the Motor Insurers' Bureau claim worked and guided us through the process. It took nearly two years but we received appropriate compensation. I would not have known this option existed without them.

Motor vehicle — untraced driver — March 2025

I initially consulted Setia Chambers about a possible medical negligence claim. After reviewing the records, Yee Shan advised me that while something had clearly gone wrong, the evidence for a breach of duty was not strong enough to pursue litigation with confidence. I appreciated that honesty more than I can say. They referred me to the MMC complaint process instead, which felt more proportionate. A difficult conversation, handled with care.

Medical negligence assessment — April 2025

My husband was struck by a vehicle while cycling to work. The at-fault driver's insurer made an offer that we felt was too low. Setia Chambers reviewed the schedule of loss, identified several heads of damage that had not been included, and negotiated a significantly improved settlement. The process was managed without unnecessary back-and-forth, and the final outcome was better than we had hoped for.

Motor vehicle — pedestrian claim — February 2025