Terms & Conditions

1. About These Terms

These Terms and Conditions ("Terms") form the basis of the professional relationship between you ("the Client") and Setia Chambers ("we", "us", "the firm"), a legal practice registered and operating in Malaysia, with its principal office at Unit 22, Ipoh Garden Square, Jalan Lapangan Siber, 31400 Ipoh, Perak.

By contacting us, submitting an enquiry through our website, or engaging our services formally through a retainer letter, you acknowledge that you have read and understood these Terms. A signed retainer or engagement letter, where issued, takes precedence over these general terms in the event of any inconsistency.

These Terms are intended to complement, not replace, the Malaysian Bar's Practice Management requirements and any applicable provisions of the Legal Profession Act 1976.

2. Our Services

Setia Chambers provides legal advisory and representation services in personal injury and tort law matters, including:

• Motor vehicle accident claim support, covering Third-Party Bodily Injury claims, Motor Insurance Pool referrals, and Motor Insurers' Bureau of West Malaysia claims for untraced or uninsured drivers
• Medical negligence claim preparation, including review of clinical records, coordination with independent medical experts, and advice on the Bolam/Bolitho standard as applied in Malaysian courts
• Workplace injury and SOCSO appeal representation under the Employees' Social Security Act 1969, Occupational Safety and Health Act 1994, and common-law negligence frameworks

An initial conversation does not constitute the commencement of a formal retainer. A formal retainer commences only upon the execution of a written engagement letter and the payment of any deposit specified therein.

We do not provide legal advice via this website, social media, or email prior to a formal engagement. Responses to general enquiries are informational only and do not create a solicitor-client relationship.

3. Fees & Payment

Our fees are outlined in your individual engagement letter. Indicative service prices displayed on our website reflect the cost of the initial consultative or preparatory engagement described, and do not represent the total cost of litigation or prolonged representation.

3.1 Fee Structure

Fees may be structured as:

• Fixed fees for defined consultative or preparatory engagements
• Hourly rates for ongoing advisory work, as agreed in writing
• Conditional arrangements, where permitted under Malaysian Bar rules and agreed in writing

3.2 Payment Terms

Invoices are payable within fourteen (14) days of issue unless otherwise agreed. We accept payment by bank transfer to our client account. Receipts will be provided promptly. Where an engagement requires a deposit, work commences upon receipt of cleared funds.

3.3 Disbursements

Disbursements (court filing fees, expert witness fees, medical report charges, transport, and similar out-of-pocket expenses) are payable by the Client and will be itemised separately. We will seek your approval before incurring significant disbursements where possible.

3.4 Non-Payment

We reserve the right to pause or conclude work on a matter if fees or agreed disbursement payments remain outstanding for more than thirty (30) days, subject to our professional obligations and adequate notice to you.

4. Client Responsibilities

A productive and respectful working relationship depends on both parties meeting their obligations. As a client, we ask that you:

• Provide accurate, complete, and truthful information about your matter, to the best of your knowledge
• Disclose any documents or facts that may be relevant, even if you are uncertain of their significance
• Inform us promptly of any change in your circumstances, contact details, or medical condition relevant to your claim
• Attend appointments, medical assessments, or court hearings as arranged, with reasonable notice given if rescheduling is necessary
• Keep all correspondence, medical records, and documents related to your matter in a safe place
• Respond to requests for instructions within a reasonable time so that deadlines are not missed

We understand that personal injury matters can be physically and emotionally demanding. If you are finding it difficult to respond or attend appointments, please let us know — we will make reasonable accommodations wherever we can.

5. Confidentiality

All information you share with us in the course of our engagement is held in strict confidence in accordance with our professional obligations under the Legal Profession Act 1976 and the Bar Council's Rules. We do not discuss client matters with third parties without your express written consent, except where we are required to do so by law or court order.

The duty of confidentiality continues beyond the conclusion of our engagement. Former clients' information is protected with the same care as current clients'.

Your personal data is also processed in accordance with our Privacy Policy, which forms part of your engagement with us. Please read it carefully.

6. Scope of Advice

Our advice is tailored to the facts of your specific matter and the law applicable in Malaysia. It is given for your personal use and should not be shared with or relied upon by third parties without our written consent.

We advise on Malaysian law only. If your matter has cross-border dimensions, we will advise you to seek specialist advice in the relevant jurisdiction and may be able to assist with referrals.

Where we express a view on the likely outcome of proceedings, this represents our considered professional judgment based on available information — it is not a representation that a particular outcome will follow. Personal injury litigation is inherently subject to the independent decisions of courts, medical experts, and opposing parties.

7. Termination of Engagement

7.1 By the Client

You may terminate our engagement at any time by written notice. Fees for work completed to the date of termination will remain payable, along with any disbursements incurred on your behalf. We will provide an itemised account and assist in transferring your file to alternative solicitors in an orderly manner.

7.2 By the Firm

We may decline to continue acting in certain circumstances, including:

• Significant breakdown in the working relationship or communication
• Receipt of instructions that we believe to be improper or contrary to professional rules
• Persistent non-payment of agreed fees after notice
• Discovery of material facts that were not disclosed at the outset

Where we choose to cease acting, we will provide reasonable notice and assist in the transition of your matter to minimise any prejudice to your position.

8. Complaints

We take all concerns seriously. If you are dissatisfied with any aspect of our service, we ask that you first raise the matter directly with the fee earner handling your case. If you remain unsatisfied, you may write to our firm's principal, and we will respond within fourteen (14) business days.

If you remain dissatisfied after our internal process, you may refer your complaint to the Malaysian Bar Council's Complaints Committee in accordance with the Legal Profession Act 1976.

We do not view a complaint as an adversarial act — we would rather know about a concern and have the opportunity to address it.

9. Website Use

This website is provided for informational purposes. While we take care to keep content accurate and current, legal information on these pages is general in nature and does not constitute legal advice for your specific circumstances.

You may use this website and download materials for personal, non-commercial purposes. You may not reproduce, republish, or distribute content from this website without our written permission.

We are not responsible for the content of external websites linked from ours. Links are provided for convenience and do not constitute endorsement.

Our website uses cookies as described in our Cookie Policy.

10. Intellectual Property

All content on this website — including text, graphics, page layouts, logos, and documents — is the intellectual property of Setia Chambers or is used with appropriate permission. Nothing on this site transfers any intellectual property rights to you.

Work product we produce for you in the course of your engagement (letters, pleadings, written advice) is prepared for your use in the matter described. It should not be published or shared beyond the intended purpose without prior discussion with us.

11. Limitation of Liability

Our professional liability to you arises from our engagement letter and is subject to the standards expected of a reasonably competent Malaysian solicitor practising in personal injury law. We carry professional indemnity insurance as required by the Bar Council.

We are not liable for losses arising from your failure to follow our advice, from your provision of incomplete or inaccurate information, or from factors outside our reasonable control including court delays, expert witness availability, or changes in applicable law.

Nothing in these Terms limits liability that cannot be excluded under Malaysian law, including liability for fraud or wilful misconduct.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from these Terms or your engagement with us shall be subject to the jurisdiction of the courts of Malaysia.

Where a dispute can be resolved through mediation, we are willing to consider that approach as an alternative to or prior to litigation, should both parties agree.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in law, Bar Council guidelines, or our practice. The current version will always be available on this page, with the "Last reviewed" date updated accordingly.

If you are an existing client when a material change is made, we will notify you by email. Continued engagement with us following notice of a change constitutes your acceptance of the revised Terms.

14. Contact Us

If you have questions about these Terms or wish to discuss any aspect of our engagement, please contact us: